# Media section keeps "loading", so media selection is not possible **URL:** \ **Category:** Podlove Publisher\ **Created:** [May 26, 2024, 11:11am UTC](https://community.podlove.org/t/media-section-keeps-loading-so-media-selection-is-not-possible/3315 "2024-05-26T11:11:46Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![fabian\_s](https://community.podlove.org/user_avatar/community.podlove.org/fabian_s/32/2062_2.png) [@fabian\_s](https://community.podlove.org/u/fabian_s)\ **Post date:** [May 26, 2024, 11:11am UTC](https://community.podlove.org/t/media-section-keeps-loading-so-media-selection-is-not-possible/3315/1 "2024-05-26T11:11:47Z")
Hello everybody, I am new to Podlove as I am trying to start a podcast. Yesterday I’ve set up the Podlove Publisher settings according to the Podlove documentation. Today I wanted to upload the first episode, a trailer. When I scrolled down I saw that the media section says “Loading…”. Now here is the problem: It does not stop loading. Therefore I am not able to select any file slug. I tried reparing the issue through the automated repairing tool and I also deleted the cache. These attempts did not fix the issue. Do you have any ideas to solve it? Here some information about my setup from the help section: ```auto Website https://politische-perspektiven.de PHP Version 8.3.6 WordPress Version 6.5.3 WordPress Theme Rams v2.1.1 Active Plugins - Classic Editor v1.6.3 - Podlove Podcast Publisher v4.1.8 - Podlove Web Player v5.7.3 - Statify v1.8.4 WordPress Database Charset utf8 WordPress Database Collate Publisher Version 4.1.8 Publisher Database Version 157 Web Player Version player_v5 open_basedir /var/www/vhosts/hosting204146.ae8f4.netcup.net/politische-perspektiven.de/httpdocs/:/tmp/:/var/lib/php/sessions:/var/www/vhosts/hosting204146.ae8f4.netcup.net/tmp curl Version 7.74.0 iconv available simplexml ok max_execution_time 180 upload_max_filesize 8M memory_limit 256M disable_classes disable_functions pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare, permalinks ok (/%postname%/) podlove_permalinks ok podcast_settings ok web_player ok podlove_cache on assets - mp3 audio/mpeg https://politische-perspektiven.de/feed/mp3/ cron ok duplicate_guids ok 0 errors 1 HINWEIS (no dealbreaker, but should be fixed if possible): - The PHP setting "open_basedir" is not empty. This is incompatible with curl, a library required by Podlove Publisher. We have a workaround in place but it is preferred to fix the issue. Please ask your hoster to unset "open_basedir". ``` Edit: Strangely, now there isn’t a player preview in the player settings page where there was one yesterday. The templated remained unchanged. Here some screenshots: ![image](https://community.podlove.org/uploads/podlove/original/2X/2/256ff6f4192e30126525d427d8aa9f6f666e91a3.png) ![image](https://community.podlove.org/uploads/podlove/original/2X/e/ec0463e9801d4a12689c5089fd0f90802e564f87.png) ![image](https://community.podlove.org/uploads/podlove/original/2X/2/25ac6c367f4ae4709f1ecea659314f35d40e8bf5.png) Kind regards, Fabian ---
**Author:** ![fabian\_s](https://community.podlove.org/user_avatar/community.podlove.org/fabian_s/32/2062_2.png) [@fabian\_s](https://community.podlove.org/u/fabian_s)\ **Post date:** [May 26, 2024, 6:25pm UTC](https://community.podlove.org/t/media-section-keeps-loading-so-media-selection-is-not-possible/3315/2 "2024-05-26T18:25:03Z")
Just got the new web player update. It fixed the issue. Thank you very much. 🙂 ---
**Author:** ![tria1312](https://community.podlove.org/user_avatar/community.podlove.org/tria1312/32/2079_2.png) [@tria1312](https://community.podlove.org/u/tria1312)\ **Post date:** [June 27, 2024, 10:59am UTC](https://community.podlove.org/t/media-section-keeps-loading-so-media-selection-is-not-possible/3315/3 "2024-06-27T10:59:57Z")
Hi, I have the same issue. But on my webpage the problem occurs after I made an update. I started all the updates manually. On of the updates was not performed correctly. After that, I start the updates which were not complety perfomred again. Now, all updates were installed successfully. But after that, the media files where not listet in the backend. What do I have to do? BTW: I also cannot configure the podlove-web-player. There is also a problem: > 500 - Internal server error. Does this correlate? Here are some settings I can provide: ```auto Website https://zukunftsarchitekten-podcast.de PHP Version 8.2.18 WordPress Version 6.5.5 WordPress Theme Enfold Child v1.0 Active Plugins - Smart Custom 404 error page [404page] v11.4.6 - All in One SEO v4.6.5 - Archivist - Custom Archive Templates v1.7.7 - Better Delete Revision v1.6.1 - Better Search Replace v1.4.7 - Cachify v2.3.2 - Classic Editor v1.6.3 - CryptX v3.4.5.3 - Democracy Umfrage v6.0.3 - Make Connector v1.5.8 - Limit Login Attempts v1.7.2 - Podlove Podcast Publisher v4.1.11 - Podlove Subscribe Button v1.3.11 - Podlove Web Player v5.8.0 - Pretty Links v3.6.7 - Statify Widget: Beliebte Inhalte v1.3.8 - Statify v1.8.4 - TablePress v2.3.2 - Thrive Leads v3.29.2 - Wordfence Security v7.11.6 - WordPress Importer v0.8.2 WordPress Database Charset utf8 WordPress Database Collate Publisher Version 4.1.11 Publisher Database Version 157 Web Player Version player_v5 open_basedir ok curl Version 7.68.0 iconv available simplexml ok max_execution_time 60 upload_max_filesize 512M memory_limit 512M disable_classes disable_functions permalinks ok (/%year%/%monthnum%/%postname%/) podlove_permalinks ok podcast_settings ok web_player ok podlove_cache on assets - mp3 audio/mpeg https://zukunftsarchitekten-podcast.de/feed/mp3/ - m4a audio/mp4 no feed - vtt text/vtt no feed - psc application/xml no feed cron ok duplicate_guids ok 0 errors 0 notices Nice, Everything looks fine! ```