# Tracking URL does not resolve correctly **URL:** \ **Category:** Analytics\ **Created:** [July 5, 2015, 2:29pm UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194 "2015-07-05T14:29:14Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![cwsample](https://community.podlove.org/user_avatar/community.podlove.org/cwsample/32/135_2.png) [@cwsample](https://community.podlove.org/u/cwsample)\ **Post date:** [July 5, 2015, 2:29pm UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/1 "2015-07-05T14:29:14Z")
When I select “Tracking URL Parameters” everything works fine. When I select the analytics, the URL does not resolve correctly and none of my content will play. Is there something else I need to change? ---
**Author:** ![katrinleinweber](https://community.podlove.org/user_avatar/community.podlove.org/katrinleinweber/32/332_2.png) [@katrinleinweber](https://community.podlove.org/u/katrinleinweber)\ **Post date:** [July 5, 2015, 6:20pm UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/2 "2015-07-05T18:20:40Z")
Hi Chris! Which URL exactly does not resolve? The one of the Podlove Analytics page – `.../wp-admin/admin.php?page=podlove_analytics` – or that of the tracked media files: `.../podlove/file/.../s/download/c/...`. If the latter, please check the **Debug Tracking** section in the **Podlove | Expert Settings | Tracking** tab. Is any item marked with as failed? In both cases, please also copy-paste the **Podlove | Support** section here, if there are any warnings of errors. Clicking the **Repair** button in that section might also help already. Kind regards, Katrin ---
**Author:** ![cwsample](https://community.podlove.org/user_avatar/community.podlove.org/cwsample/32/135_2.png) [@cwsample](https://community.podlove.org/u/cwsample)\ **Post date:** [July 5, 2015, 6:34pm UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/3 "2015-07-05T18:34:44Z")
It’s the tracked media files that do not resolve. Validations ✔ Rewrite Rules Exist ✘ URL does not resolve correctly ✔ Consistent protocol chain Website [http://www.brewstyles.com](http://www.brewstyles.com) PHP Version 5.6.10 WordPress Version 4.2.2 Publisher Version 2.2.4 Web Player Version 2.0.17 Twig Version 1.18.1 open\_basedir //customers/2/3/0/brewstyles.com//httpd.www://customers/2/3/0/brewstyles.com//httpd.private://customers/2/3/0/brewstyles.com//tmp:/customers/brewstyles.com/brewstyles.com:/var/www/diagnostics:/usr/share/php curl Version 7.26.0 iconv available simplexml ok max\_execution\_time 50 upload\_max\_filesize 96M memory\_limit 256M disable\_classes disable\_functions disk\_total\_space, diskfreespace, exec, system, popen, proc\_open, proc\_nice, shell\_exec, passthru, dl permalinks ok (/%postname%/) podlove\_permalinks ok podcast\_settings ok web\_player ok podlove\_cache on assets mp3 audio/mpeg 1 ERROR: - The PHP setting “open\_basedir” is not empty. This is incompatible with curl, a library required by Podlove Publisher. Please ask your hoster to unset “open\_basedir”. 0 notices ---
**Author:** ![katrinleinweber](https://community.podlove.org/user_avatar/community.podlove.org/katrinleinweber/32/332_2.png) [@katrinleinweber](https://community.podlove.org/u/katrinleinweber)\ **Post date:** [July 6, 2015, 4:40am UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/4 "2015-07-06T04:40:11Z")
> [@cwsample](#): > > ✘ URL does not resolve correctly Hm… The [only other case](https://github.com/podlove/podlove-publisher/issues/692) of this I find was caused by a problematic nginx caching rule. Have you tried clearing the cache or looking for such rules for mp4, m4a and such media files? ---
**Author:** ![ericteubert](https://community.podlove.org/user_avatar/community.podlove.org/ericteubert/32/1568_2.png) [@ericteubert](https://community.podlove.org/u/ericteubert)\ **Post date:** [July 7, 2015, 1:50am UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/5 "2015-07-07T01:50:15Z")
> [@katrinleinweber](#): > > Maybe unrelated and can be solved by opening podlove-podcasting-plugin-for-wordpress/lib/http/curl.php in your Wordpress installation and commenting out something at line 122. This is required to work around the `"open_basedir" is not empty` issue. Your suggested change will, I think, only break it more 😄 > [@cwsample](#): > > Is there something else I need to change? I see you’re using Varnish for caching. That _might_ be involved. ---
**Author:** ![katrinleinweber](https://community.podlove.org/user_avatar/community.podlove.org/katrinleinweber/32/332_2.png) [@katrinleinweber](https://community.podlove.org/u/katrinleinweber)\ **Post date:** [July 7, 2015, 6:38am UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/6 "2015-07-07T06:38:30Z")
> [@ericteubert](#): > > […] Your suggested change will, I think, only break it more Ouch. Edited. 😊 In my defense: It was [the same advice you suggested](https://github.com/podlove/podlove-publisher/issues/736#issuecomment-98293790) in an earlier instance of the same problem, which it did solve in my podcast. ---
**Author:** ![ericteubert](https://community.podlove.org/user_avatar/community.podlove.org/ericteubert/32/1568_2.png) [@ericteubert](https://community.podlove.org/u/ericteubert)\ **Post date:** [July 7, 2015, 7:04am UTC](https://community.podlove.org/t/tracking-url-does-not-resolve-correctly/194/7 "2015-07-07T07:04:42Z")
> [@katrinleinweber](#): > > It was the same advice you suggested in an earlier instance of the same problem, which it did solve in my podcast. Ah, I knew that change looked familiar 😉 But should not be required any more, [was fixed in 2.1.2](https://community.podlove.org/t/release-2-1-2/106).