Automatic e-mail notification stopped working

Hello Podlove community

An automatic e-mail notification feature for contributors was introduced in 2.6.0. I’ve tested and used it right after release - everything was working fine.

Now I’ve just found out that those notifications stopped working. I don’t know when, unfortunately. No mails will be sent anymore. Same result when using the test-button: I don’t receive an e-mail.

I’ve tried with no luck:

  • tested different episode
  • used different sender
  • tested different recipients
  • checking junk-mail folders
  • changed roles and groups
  • checked for PHP errors in error_log files
  • checked e-maillog
  • Podlove repair button & clearing caches
  • deactivated and reactivated the mail notifications module
  • tested other mail notifications by resetting password

Any idea where to look for a cause?

Website                    https://GameTalk.FM
PHP Version                7.0.22
WordPress Version          4.8.1
WordPress Theme            Joeys Twenty Fifteen Child v1.0
WordPress Database Charset utf8
WordPress Database Collate 
Publisher Version          2.6.2
Web Player Version         no web player found
Twig Version               1.33.2
open_basedir               ok
curl Version               7.54.0
iconv                      available
simplexml                  ok
max_execution_time         50
upload_max_filesize        100M
memory_limit               256M
disable_functions          exec, shell_exec, system, dl, passthru, proc_open, proc_close
permalinks                 ok (/%postname%/)
podlove_permalinks         ok
podcast_settings           ok
web_player                 ok
podlove_cache              on
  - mp3    audio/mpeg       https://GameTalk.FM/feed/mp3/
  - m4a    audio/mp4        https://GameTalk.FM/feed/m4a/
cron                       ok
0 errors
0 notices
Nice, Everything looks fine!

Do normal WordPress emails still work, for example when resetting the password or inviting new users?

Thanks for your input @ericteubert. I’ve just tested this by resetting my password. And yes, they do still work. I got an e-mail right after updating my password.

Are Podlove Jobs running and do you see any MailerJob there? (Podlove > Tools)

Thanks. I just checked that. No pending ones.
I’ve found this in the Podlove debug log:

Is this of help? It doesn’t really tell me anything I didn’t know yet.

Hm, it’s using the same function to send mail as WordPress. Unfortunately the only feedback I get is if it worked or not—no details. The only information missing from the log is the recipient email; I could add that to make the log a bit more useful. But as long as the contributors have valid emails, that should not be an issue. ¯\(ツ)

I’m pretty sure they have a valid e-mail adress. And I used my own e-mail adresses to test it via the test-function below. And my e-mail adresses are working for sure.


I’ve now opened up a GitHub issue. Maybe someone else is or will be experiencing the same issue and provides additional help or info.

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