Required Information Missing error


I’m getting the following error on the player:

The direct link to the MP3 file works in the browser. And Podlove even verified everything on the Episode page:

Website is:



this is a configuration problem in your wordpress instance. The player can’t fetch the configuration, for example: doesn’t resolve.


Is that a Permalinks issue or something deeper? Sorry, I don’t even know where to begin to fix this issue…

I realize you’re not WP support, but could you at least give me some keywords I could use to start searching their forums for the answer? Thanks!


Maybe @ericteubert could help?


Very strange, if I open the config file in a web browser it comes back empty. When I curl it from the command line, I get a correct result.

~> curl -iL ""
HTTP/1.1 200 OK
Date: Thu, 11 Apr 2019 06:49:36 GMT
Server: Apache
Cache-Control: no-cache, must-revalidate
Expires: Mon, 26 Jul 1997 05:00:00 GMT
Transfer-Encoding: chunked
Content-Type: application/json

{"show":{"title":"The Space Monkey X Audio Workshop","subtitle":"The audio playground of Rob Lammle","summary":"","poster":null,"link":"http:\/\/"},"reference":{"share":"http:\/\/\/wp-content\/plugins\/podlove-podcasting-plugin-for-wordpress\/lib\/modules\/podlove_web_player\/player_v4\/dist\/share.html","config":"http:\/\/\/?podlove_player4=27"},"theme":{"main":"#b9bcbf"},"visibleComponents":["controlSteppers","episodeTitle","poster","progressbar","showTitle","subtitle","tabAudio","tabFiles","tabInfo","tabShare"],"title":"Episode 13: When You Hear This Sound - Conan the Barbarian","subtitle":"","summary":"Conan the Barbarian has been slinking through the background of pop culture for decades.\u00a0 On the latest episode of The Space Monkey X Audio Workshop presents When You Hear This Sound, we\u2019ll look back at this raven-haired Cimerrian\u2019s history and see how he\u2019s influenced nearly every genre since his inception.","publicationDate":"2019-04-10T08:24:08-05:00","poster":null,"duration":"00:36:57.848","link":"http:\/\/\/episode-13-when-you-hear-this-sound-conan-the-barbarian\/","audio":[{"url":"http:\/\/\/podlove\/file\/27\/s\/webplayer\/c\/episode\/SMXAW-13.mp3","size":"35485987","title":"MP3 Audio (mp3)","mimeType":"audio\/mpeg"}],"chapters":[]}⏎

The main difference is that the browser request is with --compressed and that indeed does not work. Do you have any cache plugins or esoteric gzip configs that might interfere?