Network Issue Error

Podlove Web Player
1

I’ve implemented Podlove Publisher and Web Player correctly, I think, but I get the error shown in the image below – ‘Network Issue, Couldn’t load the audio files from the server. Maybe you don’t have connectivity to the internet or the host is not available.’

PHP version 8.2, Wordpress is 6.6.1. I tried changing to a Wordpress default theme and got the same thing, so it’s not the theme. The URL for the files themselves (MP3 and MP4) work just fine. I’ve changed the folder and file permissions to 777 temporarily, so it’s not a permissions issue.

I think the URL being passed to the player has an error in it – an extra space maybe? But I’m not sure. Has anyone experienced this? Thanks.

neterror

2

Additionally, I used a profiler to examine the page and got the cookie errors shown in the image below.
cookie_messages

3

The media URL returns a 404 from nginx

❯ curl -IL https://coaxisleadership.com/podlove/file/6/s/webplayer/episode-1-walter-marin.mp3
HTTP/2 404
server: nginx/1.26.1

That means that the request does not point to your WordPress instance. I’m not sure what your setup is, because the /podlove/ directory looks like it should not be there. Maybe you need a reverse proxy configuration. Do you have a server admin you can ask for help?

In any case, you could try disabling download tracking, because then you should get a direct media URL. (Podlove > Expert Settings > Tracking, check “no tracking”)

4

I have turned off ‘no tracking’ and now mp3 files play, but mp4s do not, and again the profiler shows no javascript errors. It simply isn’t there.

Any help would be appreciated

5

Also I’ve moved the podcasts folder under wp-content.

6

I switched to the profiler in safari and go these series of errors:

Link to image on dropbox here.

7

I created a temporary Wordpress instance with no plugins but yours, and duplicated the error: